At Dresme, we care deeply about your satisfaction. We aim to provide high-quality products and an exceptional customer experience. If you’re not completely happy with your purchase, we offer a transparent and simple return process to make things right.

We accept returns on items that are unused, undamaged, and returned in their original packaging. Please note that custom-made items, digital goods, or perishable products may not be eligible for return due to their nature.

You must request a return within 14 days of receiving your order. After this period, unfortunately, we cannot accept returns or issue refunds.

To begin the return process, please contact our support team to request a Return Authorization (RA) number. Returns without this number may be delayed or rejected.

Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be issued to the original payment method within 5–10 business days, minus any applicable return fees.

Discounted items are returnable, but your refund will reflect the price paid at checkout.

Need a different size or color? Exchanges are possible—just contact us first to confirm product availability. You may be responsible for return shipping and any price difference.

Please ensure returned items are securely packaged and include all original materials. Use a trackable courier, and clearly mark your RA number on the package to avoid delays.

Shipping costs for returns are generally the customer’s responsibility unless the product arrived defective or incorrect. A small restocking fee may apply, depending on the item’s condition.

Questions? Our friendly support team is always here to help.

Company: SARL OCEANE (X MAILLE)
Email: reply@dresme.eu
Address: 3 RUE ST JEAN RES ELDORADO 62520 LE TOUQUET-PARIS-PLAGE